CATEGORY

Secondlife

Unscheduled Knowledge Base Maintenance

Jan 23, 11:06 PSTResolved - This incident has been resolved.Jan 23, 10:37 PSTInvestigating - We are currently performing unscheduled maintenance on our Knowledge Base. While this maintenance is in progress, some pages may appear blank or may not be fo...

Second Life Login Maintenance

THIS IS A SCHEDULED EVENT Jan 23, 10:00 - 11:00 PSTJan 20, 12:47 PSTScheduled - We will be performing some maintenance on viewer logins. Some residents may unable to login to the viewer during this period, or may be logged out from the viewer unexpect...

Billing Maintenance

THIS IS A SCHEDULED EVENT Jan 23, 04:00 - 06:00 PSTJan 11, 09:31 PSTScheduled - We will be performing maintenance on our billing systems on Monday, January 23 at 4:00AM PST. While this maintenance is in progress, residents may notice a delay in proces...

My.secondlife.com Outage

Jan 21, 18:00 PSTResolved - This incident has been resolved.Jan 21, 15:02 PSTInvestigating - My.secondlife.com is currently unavailable. While we work to bring this service back online, both my.secondlife.com and in-world profiles will be inaccessible...

Unscheduled Billing Maintenance

Jan 23, 07:23 PSTResolved - This incident has been resolved.Jan 21, 14:45 PSTInvestigating - We currently undergoing maintenance to billing systems. Residents may be unable to make purchases, buy or sell L$, or use the cashier at this time. We hope to...

Unscheduled Marketplace Maintenance

Jan 20, 15:57 PSTResolved - We have completed the unscheduled maintenance for the Marketplace. Residents should now be able to access it normally.Thank you for your patience!Jan 20, 15:36 PSTInvestigating - We are currently performing an unscheduled m...

Login Issues

Jan 20, 11:15 PSTResolved - This incident has been resolved.Jan 20, 11:08 PSTMonitoring - A fix has been implemented and we are monitoring the results.Jan 20, 10:04 PSTInvestigating - We are aware that some Residents may be experiencing problems tryin...

Phone and Live Chat Support Maintenance

Jan 19, 14:01 PSTCompleted - The scheduled maintenance has been completed.Jan 19, 12:00 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan 19, 07:04 PSTScheduled - Phone and chat support will be u...

Billing Maintenance

THIS IS A SCHEDULED EVENT Jan 18, 08:00 - 10:00 PSTJan 11, 09:29 PSTScheduled - We will be performing maintenance on our billing systems on Wednesday, January 18th at 8:00AM PST. While this maintenance is in progress, Residents may notice a delay in p...

Rolling Restarts for Second Life RC Channels

Jan 18, 09:24 PSTCompleted - The scheduled maintenance has been completed.Jan 18, 07:00 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan 13, 12:16 PSTScheduled - We will be performing rolling re...

Rolling Restarts for Second Life Main Channel

Jan 17, 08:57 PSTCompleted - The scheduled maintenance has been completed.Jan 17, 06:00 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan 13, 12:15 PSTScheduled - We will be performing rolling re...

Phone and Live Chat Support Maintenance

Jan 16, 15:00 PSTCompleted - The scheduled maintenance has been completed.Jan 16, 06:01 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan 11, 14:50 PSTScheduled - Phone and chat support will be u...

Second Life Services Maintenance

Jan 13, 10:30 PSTCompleted - The scheduled maintenance has been completed.Jan 13, 10:00 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan 12, 10:55 PSTScheduled - We will be performing maintenanc...

Online Friends Display Issues

Aug 2, 12:29 PDTResolved - This issue has been resolved.Jul 26, 10:34 PDTMonitoring - We have implemented a potential fix to both the inworld friend's list display not showing, and notifications sent to residents that their friend's have logged in. W...

Billing Phone Support Maintenance

Jan 12, 14:00 PSTCompleted - The scheduled maintenance has been completed.Jan 12, 13:02 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan 12, 06:09 PSTScheduled - Billing Phone support will be un...

Second Life Service Issues

Jan 11, 11:57 PSTCompleted - The scheduled maintenance has been completed.Jan 11, 11:30 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan 11, 10:22 PSTScheduled - We will be performing maintenanc...

Rolling Restarts for Second Life RC Channels

Jan 11, 09:26 PSTCompleted - The scheduled maintenance has been completed.Jan 11, 07:00 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan 6, 11:29 PSTScheduled - We will be performing rolling re...

Second Life Maintenance

THIS IS A SCHEDULED EVENT Jan 10, 10:00 - 10:30 PSTJan 9, 12:16 PSTScheduled - Second Life will be undergoing maintenance on Tuesday, January 10th, beginning at approximately 10:00 AM PST. During this time, regions may take a little longer than norma...

Second Life Login Issues

Jan 10, 08:44 PSTResolved - This incident has been resolved.Jan 10, 08:15 PSTInvestigating - We are aware that some Residents may be experiencing problems trying to log into and/or stay connected to Second Life. Our engineers are actively trying to al...

Support Portal Login Outage

Jan 10, 08:31 PSTResolved - This incident has been resolved.Jan 10, 06:59 PSTIdentified - We have received reports that residents may be having trouble accessing or submitting support tickets at this time. We will update this blog when this web servic...